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Shipping and delivery conditions

Shipping and delivery conditions

SHIPPING COSTS

The shipping costs apply to purchases in our online shop and are based on the currently valid rates for parcel shipping.

AUSTRIA

From an order value of € 90.00 gross per order, delivery is free of charge.
Below this value, a flat rate of € 4.90 for packaging and shipping costs will be charged per order.

GERMANY

From an order value of € 120.00 gross per order, delivery is free of charge.
Below this value, a flat rate of €10.90 for packaging and shipping costs will be charged per order.

EUROPEAN UNION

From an order value of € 150.00 gross per order, delivery is free of charge.
Below this value, a flat rate of €13.90 for packaging and shipping costs will be charged per order.

REST OF EUROPE AND SWITZERLAND

From an order value of € 200.00 gross per order, delivery is free of charge. Below this value, a flat rate of €19.90 for packaging and shipping costs will be charged per order.

DELIVERY TIMES

As a rule, delivery times in Austria are 3-5 working days and in Germany a maximum of 10 working days from receipt of order. Delivery times for the European Union, Switzerland and the rest of Europe are a maximum of 12 working days from receipt of order. We try to keep the delivery times as short as possible for all offered countries.

RECLAIM

We kindly ask you to notify us of complaints arising from transport damage or obvious defects in goods or packaging within 7 days of receipt by e-mail to info@koourmee.com. Damage reports can only be processed if they contain photos of the inner and outer packaging and the damaged item. Koourmee is not liable for damage or defects due to improper storage from delivery. Please store KOOURMEE Caviar Chili in a cool and dry place.